Stakeholder - Information Technology Total Services, ITTS

Type	Issues of Concern	Communication Frequency and Channels	Response
Customers	Product and Service Responsibilities	Customer Service Quality-related Indicator Survey (Annually) Assist customers in improving service process-related technical issues (Irregular) Customer service hotline: 02-5551-9890	Conduct an annual Customer Service Quality-related Indicator Survey based on customer feedback to facilitate service quality improvement and assist in resolving service process-related technical issues.
Investors Shareholders	Financial Performance Dividend Policy Operational Status	Monthly turnover, related-party transactions, and financial information are disclosed on the Public Information Observation System (Monthly) Financial reports are published on the Public Information Observation System (Quarterly) Conduct annual general meetings where shareholders can participate in voting on resolutions and receive the annual shareholder meeting report (Annually) Major company announcements are made on the Public Information Observation System (Irregular) Spokesperson: Hung Lung Chu Title: Chief Financial Officer Tel: +886-2655-2525 Email: ir@itts.com.tw	Shareholders and shareholder representatives attending the annual general meeting in 2019 accounted for 71.46% of the total issued shares of the company.
Employees	Labor Relations Employee Benefits and Compensation Talent Attraction & Retention Occupational Health and Safety	Establish a reporting and whistleblowing channel: Email for reporting fraud and violations of professional ethics (this email will simultaneously be sent to the HR Department and the Audit Office): hr@itts.com.tw Written submissions: Employees can mail or send complaint documents to the Human Resources Department supervisor. Monthly meetings: 1 per quarter Labor-management meetings: 1 per quarter Employee Welfare Committee: 1 per quarter Human Resources Tel: (02)2655-2525 Email: hr@itts.com.tw	Providing subsidies for marriage, funeral, and celebrations, birthday bonuses, employee trips, and holiday gifts.
Supplier	Operational Performance Integrity in Operations Order Management Quality Management	Main raw material and critical component suppliers are crucial for ensuring quality, price, and on-time delivery. The company communicates with suppliers through visits, phone calls, email, product seminars, and meetings for daily business.	(1) Participate in market information seminars (Irregular), visits, and mutual visits (Irregular) (2) Conduct supplier evaluations and assessments (Annually) to ensure suppliers meet requirements in product quality and on-time delivery, among other aspects.