Real time customer insight via SAP C/4HANA
Amid the digital economy nowadays, customers have high expectation for purchasing experience, as they need individualized services and seamless consistency among multiple options and channels.
Via SAP C/4HANA, enterprises can have more comprehensive and detailed grip on customers, facilitating smart interaction with customers and enabling them to have a fruitful purchasing experience. SAP C/4HANA enables combination of online and offline resources, automatic creation of dynamic customer files, and real-time obtaining and integration of customer data, facilitating in-depth understanding of customer intention.
Backed up by SAP C/4HANA, ITTS can utilize its industrial and flow expertise to help enterprises cope with existing and future business needs, realizing digital transformation.
➢Services Overview
SAP C/4HANA Sales Cloud
Equipped with visualized customer data & insight, corporate salespersons can interact with customers anywhere. Sales automation also enables enterprises to push their products timely to prospective customers effectively anywhere.
SAP C/4HANA Commerce Cloud
To help customers pinpoint their desirable transaction method, SAP C/4HANA offers customers consistent and significant cross-channel experience, including online store, offline outlets, or mobile devices of customers.
SAP C/4HANA Marketing Cloud
SAP C/4HANA can help enterprises better understand customers and respond to customer behaviors in real time, providing them what they need timely. Enterprises will be able to offer customers highly individualized experience, in whatever manner or time for interaction preferred by customers.
SAP C/4HANA Service Cloud
The system can help enterprises secure sustainable good customer relationship via repeat marketing, leading to repeat business, via customer service featuring active participation. Instead of a mere after-sales activity, service can offer customers a cross-equipment and cross-channel experience.
➢Key Benefits
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➢Services Functionality
- Sales learning and support
- Support B2C, B2B, and B2B2C commerce
- Grouping, marketing, and customer tour
- End-to-end customer service experience
➢Hotline: (886-2)5551-9890
E-mail : services@itts.com.tw
