To help enterprises adjust organization and optimize software, ITTS's professional MA (Maintenances) service team provides the service of AP and Basis maintenance, enabling enterprises to secure latest software information regularly, without massive cost for talent cultivation, in addition to slashing the risk of self maintenance, to assure effective utilization of SAP software.
➢Services Overview
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Professional SAP consulting service team With abundant cross-industry implementation and maintenance experience, the consulting team is familiar with various system modules and versions of SAP ERP, attends original supplier's SAP training courses regularly, and has obtained certified licenses, with firm grip on latest product information and technological development. |
Affirmation of SAP certification Affirmation of SAP service quality by certifications of PCoE (Partner Certification of Expertise) and CCC (Customer Competence Center), assuring completeness and quality of after-sales service. |
Maintenance experience for over 200 customers Backed by the maintenance experience for over 200 customers, ITTS responds online in real time to customer service demands made to its call center before making follow-up tracking and providing detailed service report forms. |
➢Key Benefits
- System stableness and smoothness
- Optimized maintenance quality
- Reduction of management cost
- Reduction of training and cultivation cost
➢Success Cases
Multinational manufacturer Outsourcing SAP maintenance to ITTS, the company only keeps a 2-person IT section, slashing maintenance cost and concentrating on its core manufacturing operation. |
Renowned auto company An non-IT firm, the company outsources SAP maintenance to ITTS, thereby saving the cost for cultivating SAP specialist and avoiding the risk from own maintenance. |
➢Comparison of Self/Outsourcing Maintenance
| Disadvantages of self-maintenance | Advantages of maintenance outsourcing |
|---|---|
| Higher cost for SAP ERP management and education/training | Reduction of maintenance cost and saving of the cost for cultivating SAP professional |
| High maintenance risk from turnover of in-house SAP professional | Commissioning professional consulting team for maintenance work, free from worry for talent turnover |
| Risk of service disruption, due to inadequate expertise | Lowering the risk from self maintenance and reduction of the risk for service disruption |
| Inability to implement right SAP ERP service | Flexible adjustment of the functions of SAP ERP system |
➢Hotline: (886-2)5551-9890
➢E-mail : services@itts.com.tw
