Best Customer Service Outsourcing Companies

Cloud-based CRM

ITTS helps to reimagine the customer service experience, providing human-centric value that drives growth.

ITTS offers a wide range of call-center services, including inbound and outbound calls, tele-surveys, omni-channel marketing strategies, etc.. With our professional teams and AI-based solutions to scale customer experience, reduce TCO and grow your business.

Cloud-Based Call Center Services

Seamlessly integrate our cloud call center software with your CTI, CRM, PBX, IVR systems to provide immediate, in-conversation access to customer information and account history, allowing agents to proactively address common customer issues and reference order numbers without callers providing them.

Answer with AI Chatbot

Save your agents time and help them resolve issues faster with AI chatbot that quickly analyses customer-agents conversations and serves up the right knowledge articles and next steps, which empowers agents to solve issues faster than ever.

Big Data Analysis

Give supervisors real-time insight, including identifying product issues, customer issues, and churn risks with predictive insights, to boost productivity and customer satisfaction.

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Benefits of a Cloud-based Call Center

Reduction in operational costs and cost per call
AI-powered and cloud-based technologies to reduce labor costs and improve efficiency
Omni-channel marketing strategies to deliver personalized interactions
Flexibility call-center seat leasing to match efficiency and cost-effectiveness
With flexible seat leasing optons and pricing: pay per shift (shared) or per seat (dedicated)

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